Since 1953, HomeLink has been promoting home exchange as a unique alternative to traditional tourism. In more than half a century, we have learned to do things differently. With clear policies and local support, HomeLink has been at the heart of home exchange culture. Our ten principles for a great exchange enable our members to support our continued commitment to quality.
HomeLink stands out for our unparalleled customer service in the home exchange industry. Our team consists of 16 HomeLink Organizers looking after members in more than 70 countries. This unique element of personal support allows us to provide unparalleled personal attention to our members throughout their HomeLink Home Exchange experience!
HomeLink members communicate via our secure, internal messaging system. Messages remain separate and when an exchange is agreed, members can access a formal exchange agreement populated with both parties’ contact information and details about the home.
Home exchange has evolved with HomeLink over more than 70 years. Word of mouth among friends and family has been our primary source of growth. HomeLink is a mindset and a set of values that have been cultivated and passed on over many decades.
Welcoming members from all over the world, HomeLink provides an online agreement form in 11 languages for convenience and clarity. The bilateral agreement formalises the terms of the exchange and avoids potential misunderstandings regarding dates, number of guests and exchange logistics. The exchange agreement form is an essential part of the successful management of all HomeLink exchanges.
While enjoying and supporting the world’s diversity, HomeLink’s 10 Principles for a Successful Exchange are practiced by all members worldwide. From an honest description of the exchange home, to adequate shelf space, to a small welcome gift, HomeLink members know what to expect from a HomeLink exchange.
On return from a home exchange, members are invited to provide feedback. With questions based on each member’s adherence to HomeLink’s 10 Principles for a Successful Exchange, the review provides valuable feedback that helps maintain HomeLink’s high standards around the world.
HomeLink’s membership fees attract committed and serious members who are dedicated to exchanging their homes. The quality of HomeLink listings reflects this level of commitment. Detailed and comprehensive, listings provide all the essential information and more, including each member’s response rate to invitations, highlighting those who are most actively engaged.
HomeLink provides a personalised experience in a new home, city, region or country. Members discover each other’s homes, neighbours and favourite places. In appreciation for the comfort, thoughtfulness and unique advice shared, members thank their hosts with feedback in the online Guestbook, bringing the HomeLink experience to life for all members to read and enjoy.
Our HomeLink community enjoys the same traditional, reciprocal, non-commercial home exchange opportunities that we have been offering for the past seven decades! This traditional type of home exchange is what our members prefer for several reasons. First, it ensures a greater sense of mutual obligation to care for each other’s homes, since both exchange partners will ultimately stay in each other’s homes. This reciprocal arrangement is essential to maintaining a mutually honest and respectful environment throughout our HomeLink Community. We are proud to call this the HomeLink Spirit.
You can rest assured knowing that your home is in the safe hands of another HomeLink member. In the event of a cancellation after the Home Exchange Agreement has been completed, HomeLink will use its network of local representatives to try to find a suitable replacement exchange.
